Responsible Gaming

OBSERVE: Responsible gaming means treating gambling on lsbetsi.com (the UK-facing site for Ls Bet) as entertainment, not as a way to make money or solve financial difficulties. EXPAND: UK rules and industry standards require clear information, practical self-control tools, and signposting to independent support. REFLECT: This page explains common risk signs, practical limit tools, self-exclusion options (including UK-wide schemes), and where to get confidential help. If you tell us you are struggling, or we identify potential harm indicators, we will support you with tailored safer-gambling measures.

Risk Awareness

OBSERVE: Gambling-related harm can develop gradually and may affect finances, relationships, work/study, and mental wellbeing. EXPAND: In the UK, safer gambling guidance focuses on early recognition of behavioural indicators, including loss of control, chasing losses, and gambling to cope with stress. REFLECT: If any of the signs below feel familiar, consider using the tools in this page and contacting specialist support promptly.

Common signs you may be at risk

Increased frequency or spend: Betting more often, increasing stakes, or spending more time than intended - especially after losses.
Preoccupation: Thinking about gambling outside play (planning bets, replaying losses/wins), or checking odds/results compulsively.
Chasing losses: Trying to "win back" money, extending sessions, or placing higher-risk bets to recover losses.
Loss of control: Difficulty stopping, feeling restless when not gambling, or repeatedly breaking self-imposed limits.
Financial strain: Borrowing money, using credit for gambling, missing bills, or hiding spending from others.
Emotional triggers: Gambling to escape stress, anxiety, loneliness, low mood, or after alcohol/substance use.
Impact on daily life: Neglecting responsibilities, reduced performance at work/study, or relationship conflict linked to gambling.

Quick self-assessment (private check-in)

OBSERVE: This short checklist is not a diagnosis. EXPAND: It helps you reflect on patterns associated with gambling-related harm. REFLECT: If you answer "Yes" to one or more, consider setting limits immediately and contacting support.

Do I often gamble longer than I planned?
Have I tried to cut down or stop and found it difficult?
Do I gamble to change my mood or escape problems?
Have I chased losses (returned quickly to win back money)?
Has gambling caused arguments, secrecy, or loss of trust?
Have I spent money meant for essentials (rent, food, bills)?
Do I feel anxious, guilty, or irritable about my gambling?
Have I borrowed money or used credit to gamble?

UK safety note: If you feel at immediate risk of harm to yourself or others, call 999 (emergency). For urgent mental health support in England, you can also call NHS 111 and select the mental health option (availability varies by region).

Limits & Tools

OBSERVE: The most effective safer gambling approach combines money limits, time limits, and planned breaks. EXPAND: UKGC consumer protection expectations include offering accessible controls and making them easy to find and use. REFLECT: Use the steps below to set deposit limits (daily/weekly/monthly), enable session time awareness, and take a short "Time-Out" break when needed.

Set deposit limits (daily, weekly, monthly)

Log in to your lsbetsi.com account: Open My Account (or your profile icon) after signing in to Ls Bet on lsbetsi.com.
Go to safer gambling controls: Select Responsible Gaming / Safer Gambling / Limits (naming may vary by device). If you do not see it, use the site help/search and type "deposit limit".
Choose the limit period: Select Daily, Weekly, or Monthly.
Enter an amount: Type the maximum total you want to be able to deposit in that period (e.g., £10 per day, £50 per week, £200 per month). Use only what you can afford to lose.
Confirm: Save/confirm the change and complete any required security step (e.g., password or verification prompt).
Check effective time: OBSERVE: Some limit changes may apply immediately or after a short cooling-off period. EXPAND: UK safer-gambling practice generally prevents instant increases without a delay. REFLECT: Review the on-screen confirmation to see when your new limit takes effect.

Important: Deposit limits restrict deposits only. They do not guarantee profit, and they do not prevent losses within your deposited balance.

Time spent tools (session awareness and timers)

Session reminders: OBSERVE: Session alerts help you notice time spent. EXPAND: Regular reminders are recommended to reduce dissociation during long sessions. REFLECT: In Responsible Gaming / Safer Gambling, enable session reminders and select how often you want prompts (for example, every 30 or 60 minutes).
Reality checks: OBSERVE: A reality check displays time played and can show net spend for the session. EXPAND: This supports informed decisions to stop. REFLECT: Use the reminder prompt to take a break, review your deposits/spend, and close the session if you are not enjoying play.

Take a short break ("Time-Out" for 24 - 72 hours)

Open safer gambling settings: Go to My Account -> Responsible Gaming / Safer Gambling.
Select "Time-Out": Choose a short break option.
Choose the duration: Select 24, 48, or 72 hours.
Confirm: Confirm your choice. Your account should be temporarily restricted for that period.

REFLECT (what to expect): During a Time-Out you should not be able to log in or place bets. Marketing communications should be reduced/paused where operationally possible; however, service messages (e.g., security/verification) may still be sent.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger measure than a short Time-Out: it blocks gambling access for a fixed period or permanently. EXPAND: UKGC rules expect self-exclusion to be effective, clearly signposted, and supported; UK customers can also use multi-operator schemes such as GAMSTOP. REFLECT: If you feel you cannot control your gambling, use self-exclusion immediately and seek independent support.

How to self-exclude from lsbetsi.com (temporary or permanent)

Sign in (if possible): Go to lsbetsi.com and log in to your Ls Bet account. If you cannot log in, contact support (see "Contact & Feedback").
Navigate to the self-exclusion area: My Account -> Responsible Gaming / Safer Gambling -> Self-Exclusion.
Select your period: Choose a self-exclusion duration from 6 months up to lifetime (if offered). If you want the strongest protection, select a long period and register with GAMSTOP as well.
Confirm your decision: Read the on-screen consequences and confirm. You may be asked to re-enter your password or complete an additional security step.
Ask for marketing opt-out: Request suppression of marketing contact during your exclusion period (service/transactional messages may still be sent where necessary).

What happens after self-exclusion (consequences)

Account access: OBSERVE: You should not be able to log in, deposit, bet, or use casino games for the chosen period. EXPAND: This includes access via mobile and desktop. REFLECT: Do not try to circumvent self-exclusion by creating new accounts - this may lead to closure and additional checks.
Withdrawals and remaining balance: OBSERVE: You keep rights to your available funds, subject to standard security and verification. EXPAND: UK operators must meet AML/ID verification requirements before releasing funds in some cases. REFLECT: If a balance remains, contact support to request withdrawal; you may be asked for documents (this is a common friction point in complaints, and it is used to protect customers and meet legal obligations).
Refunds and unsettled bets: OBSERVE: Self-exclusion does not automatically "refund" losses. EXPAND: Any unsettled sports bets may settle normally according to event outcomes and the site rules; bonuses may be forfeited under bonus terms. REFLECT: For clarity on bet settlement, refer to the site's Terms and Bonus Rules accessible from lsbetsi.com legal/help links.
Reopening an account: OBSERVE: For fixed-term exclusion, reactivation is not immediate at the end date. EXPAND: Operators typically apply a reactivation process and may require a cooling-off step and affordability/safety review. REFLECT: For lifetime exclusion, reopening is generally not available.

UK-wide self-exclusion (recommended)

OBSERVE: Operator-only exclusion covers only lsbetsi.com. EXPAND: UK customers can protect themselves across many licensed operators. REFLECT: Consider registering with GAMSTOP (UK national online self-exclusion scheme) to extend coverage beyond a single site.

GAMSTOP: Register online to self-exclude from participating UK-licensed online gambling services for a chosen period. Website: gamstop.co.uk.

Support Resources

OBSERVE: Help is available, and support conversations are confidential. EXPAND: UK guidance encourages signposting to independent treatment providers and practical blocking tools for digital harm reduction. REFLECT: Use the local UK contacts first if you are in the UK; if you are elsewhere, international organisations can still provide advice and online support.

Local support (UK)

National Gambling Helpline (GamCare): 0808 8020 133
Hours: 24/7
Languages: English (ask about interpretation options if needed)
Website: gamcare.org.uk
NHS advice and local treatment pathways:
Hours: Varies by service/region
Languages: English (local services may offer interpretation)
How to access: Speak to your GP, or search "NHS gambling treatment" for regional clinics and referral routes.
Emergency support (UK): If you are in immediate danger, call 999.
Urgent medical advice: Call NHS 111 (mental health options available in many areas).
Hours: 24/7 (service availability and routing may vary).

International support organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-exclusion schemes (by country/region)

OBSERVE: National schemes can block access across many operators in a territory. EXPAND: Coverage and eligibility differ by jurisdiction. REFLECT: Use the scheme that matches where you gamble, and combine it with device-level blocking for stronger protection.

United Kingdom: GAMSTOP (online self-exclusion across participating UK-licensed operators) - gamstop.co.uk.
Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - national self-exclusion register (official government channels provide registration details).
Other jurisdictions: Many regulators maintain exclusion registers or operator networks; check your local gambling authority's website for the official self-exclusion process.

Blocking software and practical digital tools

Gamban: Blocks gambling apps and websites on devices. Website: gamban.com.
BetBlocker: Free blocking tool for multiple devices. Website: betblocker.org.
Banking controls: Many UK banks offer gambling payment blocks and spending insights; check your bank's app/settings.

Family and affected-others support

OBSERVE: Gambling harm often impacts partners, friends, and family. EXPAND: Support for affected others can improve outcomes and reduce stress. REFLECT: Encourage confidential support even if the gambler is not ready to seek help.

GamCare - support for family and friends: Information, chat, and structured support options - gamcare.org.uk.
Gam-Anon (family groups linked to GA): Peer support meetings for affected others - find via gamblersanonymous.org or local listings.
Gambling Therapy (affected others): Online communities and resources - gamblingtherapy.org.

Confidentiality: Most services allow anonymous conversations and will not inform your employer, family, or the operator without your consent, unless there is an immediate safeguarding risk.

Help for Family

OBSERVE: It can be difficult to raise gambling harm with someone you care about. EXPAND: Evidence-based approaches focus on safety, empathy, clear boundaries, and connecting the person to professional help. REFLECT: Use the steps below to start a constructive conversation and to protect your own wellbeing.

How to start the conversation

Choose the right moment: Speak when they are calm and not gambling. Avoid starting the conversation during an argument or immediately after a loss.
Use non-judgmental language: Describe what you have observed ("I've noticed...") and how it affects you ("I feel..."). Avoid labels such as "addict".
Focus on safety and support: Emphasise that help is available and confidential, and that you are raising the issue because you care.
Suggest one concrete next step: For example, call the National Gambling Helpline together, install blocking software, or set deposit limits immediately.

Protective steps for affected others

Set financial boundaries: Separate accounts where possible, limit access to joint funds, and consider banking gambling-block features.
Reduce enabling: Avoid lending money to gamble or to cover gambling losses; offer support for essentials instead (food, travel to appointments).
Document concerns: Keep notes of incidents that worry you; this can help when speaking to counsellors or support services.

Where family members can get help (links and communities)

GamCare (family/friends support): gamcare.org.uk
Gambling Therapy communities: gamblingtherapy.org
Gam-Anon peer support: Search local meetings via gamblersanonymous.org

Recommended next steps

Contact a helpline: Start with GamCare (UK) for immediate guidance and local pathways.
Encourage professional support: GP referral, counselling, or a specialist clinic where available.
Use stronger controls if needed: GAMSTOP registration (UK), operator self-exclusion, and device blocking tools.

Operator's Commitment

OBSERVE: Ls Bet on lsbetsi.com operates for UK customers under a UK Gambling Commission (UKGC) remote betting and casino licence held by LiveScore Betting & Gaming (Gibraltar) Limited (UKGC public register account: 56784). The operator also holds Gibraltar licences (referenced as RGL 122 and RGL 123). EXPAND: UKGC expectations include proactive identification of gambling harm, clear customer interactions, and appropriate affordability and vulnerability checks; the operator's compliance notes indicate stricter affordability processes and increased document requests for verification. REFLECT: Our safer gambling approach combines monitoring, targeted messaging, and practical interventions to reduce risk.

Internal risk checks and safer gambling interactions

Behavioural indicators monitored: OBSERVE: Patterns such as extended sessions, rapid deposit escalation, repeated failed deposits, chasing behaviour, and significant changes in activity. EXPAND: These may be assessed alongside account history and interaction outcomes. REFLECT: When indicators suggest elevated risk, we may prompt safer gambling tools or recommend external support.
Affordability and verification checks: OBSERVE: We may request documents to verify identity and/or assess affordability, consistent with UK AML and consumer protection duties. EXPAND: This can include proof of identity and, where appropriate, financial information. REFLECT: These checks are designed to protect customers and meet legal obligations; delays can occur until checks are completed.
Warning messages and prompts: OBSERVE: On-site messages may highlight time spent, deposit patterns, or the availability of limits. EXPAND: Messaging may be adjusted based on risk level. REFLECT: Treat these prompts as an opportunity to pause and reassess.

When we may contact you (and what we may do)

OBSERVE: Safer gambling contact may be initiated if risk patterns are detected. EXPAND: UK practice includes timely customer interactions and, where necessary, restrictions to prevent harm. REFLECT: Support may contact you via in-account message, email, or phone (if available) to:

Offer support and tools: Help you set deposit limits, time reminders, Time-Out, or self-exclusion.
Request information: Ask questions to understand your situation and ensure gambling remains affordable and safe.
Apply protective measures: Implement limits, suspend marketing, restrict products, or temporarily restrict the account while checks are completed - where justified to protect you or to meet regulatory obligations.

Regulatory reference: You can verify the operator's UK licence on the UKGC register: https://gamblingcommission.gov.uk/public-register/business/detail/56784.

Dispute note (industry standard): If you are dissatisfied with complaint handling, the operator's ADR provider is IBAS (Independent Betting Adjudication Service): https://ibas-uk.com/.

Updates

OBSERVE: Safer gambling information must remain accurate and accessible. EXPAND: Changes may occur due to regulatory updates (UKGC guidance), product changes on lsbetsi.com, or improvements to safer gambling tools. REFLECT: When this page changes, we will notify you using one or more of the following methods:

Email notice: Sent to your registered email address (where the change materially affects available tools or key information).
Website notice: Banner, pop-up, or highlighted notice on lsbetsi.com.
Account message: Notification in your logged-in message centre (where available).

Last updated: 2026-11-06.

Contact & Feedback

OBSERVE: Direct contact allows faster support, including urgent self-exclusion requests if you cannot access your account. EXPAND: UK consumer protection standards expect accessible support routes and clear records of safer gambling requests. REFLECT: If you need help setting limits, taking a break, self-excluding, or finding specialist support, contact us using the options below.