Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with LiveScore Betting & Gaming (Gibraltar) Limited when you access and use the Ls Bet services made available via lsbetsi.com (the "Website"). By registering an account, logging in, depositing funds, placing any bet or otherwise using the Website, you confirm that you have read, understood and agreed to be bound by these Terms. Effective date: 1 January 2026 (last updated: 6 November 2025).

The operator is LiveScore Betting & Gaming (Gibraltar) Limited, a limited company licensed and regulated by the UK Gambling Commission ("UKGC") to offer remote betting and casino services to customers in the United Kingdom under account number 56784. The company is headquartered in Gibraltar and is part of the LiveScore Group. A strategic investment into LiveScore Group was made by Ringier AG in 2022; this corporate information is provided for transparency only and does not affect your rights under these Terms.

These Terms apply in conjunction with: (i) our Privacy Policy; (ii) our Cookies Policy; (iii) any sport-specific or game-specific rules; and (iv) any promotion- or bonus-specific terms published on the Website from time to time (together, the "Contract"). In the event of any conflict, the order of precedence will be: (1) UK law and UKGC licence conditions; (2) promotion-specific terms; (3) game or market rules; and (4) these Terms.

Definitions

In these Terms, the following expressions shall have the meanings set out below, unless the context requires otherwise:

• "Operator", "we", "us", "our" means LiveScore Betting & Gaming (Gibraltar) Limited, licensed by the UKGC under account number 56784 to provide remote betting and casino services to customers in the UK, and operating the Ls Bet brand via the Website lsbetsi.com.
• "Website" means the online platform accessible at lsbetsi.com and any mobile applications, subdomains or mirrored sites lawfully operated by the Operator for Ls Bet.
• "Ls Bet" or "Brand" means the UK-facing betting and gaming service provided by the Operator via the Website.
• "User", "you", "your", "Player" means any natural person who registers or attempts to register an account, deposits funds, places a Bet or otherwise uses any betting, gaming or related service on the Website.
• "Account" or "Player Account" means the personal remote gambling account opened by you with the Operator for the purposes of placing Bets and using services on the Website.
• "Bet" means any wager, stake, bet, entry, spin, game participation, or other staking of money or monetary value accepted by the Operator via the Website, whether on sports, virtual events, casino, live casino, or any other product we may offer from time to time.
• "Wagering Requirement" means the minimum volume of Bets (e.g. total stake or turnover) that must be placed using Bonus Funds or qualifying deposits before associated Bonus Funds and/or any winnings derived from them become withdrawable.
• "Bonus" or "Promotion" means any offer (including free bets, free spins, deposit matches, bet-and-get offers, cashback, enhanced odds or similar) made by us, subject to specific terms and Wagering Requirements published on the Website.
• "Bonus Funds" means any funds, bet credits, free spins or similar non-withdrawable promotional value credited to your Account as part of a Bonus, which may be converted into withdrawable cash only upon satisfaction of applicable Wagering Requirements.
• "Real Money Balance" means funds you have deposited into your Account (and any winnings derived from those funds) that are not subject to active Wagering Requirements.
• "Self-Exclusion" means the facility allowing you to exclude yourself from gambling for a defined minimum period either directly with us or via the national multi-operator scheme GAMSTOP, as required by UKGC regulations.
• "GAMSTOP" means the UK national online self-exclusion scheme for remote gambling operators licensed by the UKGC.
• "IBAS" means the Independent Betting Adjudication Service, our approved Alternative Dispute Resolution ("ADR") provider, accessible at https://www.ibas-uk.com.
• "Business Day" means any day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
• "Force Majeure Event" means any event beyond our reasonable control, including (without limitation) acts of God, war, terrorism, fire, flood, pandemic, industrial disputes, power outages, network failures, and failures of third-party suppliers.

Account Registration

Eligibility and age verification

• Minimum age and location: You may open an Account only if you:
  • are at least 18 years old; and
  • are ordinarily resident in, and physically located in, the United Kingdom (or such parts of the UK as we may lawfully accept from time to time) when placing Bets.
  We will carry out age and identity checks in accordance with UK law and UKGC requirements. You agree that we may verify your details using third-party providers and public databases.
• One account policy: You may hold only one Account with Ls Bet. Duplicate accounts may be closed and any Bonuses cancelled. We may require you to reconfirm your identity if we suspect duplicate or linked accounts.
• Prohibited users: You must not open an Account or place Bets if:
  • you are included in the GAMSTOP self-exclusion register or have self-excluded with us; or
  • you are accessing the Website from a jurisdiction where online gambling with us is illegal; or
  • you are an employee or contractor of the Operator or any group company, or otherwise prohibited by our internal policies.

Registration process and KYC

• Information you must provide: When opening an Account, you must provide accurate and complete information, including your full legal name, date of birth, residential address, email address, and other details requested on the registration form. You confirm that the information provided is true and will promptly update it if it changes.
• Verification documents ("KYC"): In line with UKGC regulations and affordability guidance, we may at any time request documents to verify your identity, age, address, payment methods and source of funds (for example: passport or national ID, utility bill, bank statement, proof of income or wealth). You agree to provide such documents within a reasonable timeframe. Until verification is completed, we may:
  • restrict deposits and/or Bets;
  • withhold withdrawals; and/or
  • suspend your Account.
• Affordability and responsible gambling checks: We operate under strict UKGC affordability and anti-money laundering ("AML") guidelines. Where our monitoring suggests that your gambling may be unaffordable or otherwise risky, we may request additional information, set limits, restrict your Account, or close it to comply with regulatory obligations.

Account security and user obligations

• Login credentials: You must keep your username, password, security questions and any other Account credentials strictly confidential. You are responsible for all activity on your Account unless we accept that it has been compromised through no fault of your own.
• Unauthorised access: If you suspect that your Account details have been compromised or that any unauthorised access has occurred, you must:
  • change your password immediately; and
  • contact our customer support via the Website without delay.
  We may temporarily suspend your Account while we investigate.
• Use of your own funds and methods: You may only fund your Account using payment methods registered in your own name. It is prohibited to use third-party payment instruments or to allow any third party to access or use your Account.
• Accuracy of data: Providing false, misleading or incomplete information, or failing to update your details, may result in suspension or closure of your Account, voiding of Bets, forfeiture of Bonuses and, in serious cases, reporting to relevant authorities.

Betting & Gameplay Rules

General betting principles

• Acceptance of Bets: A Bet is deemed accepted only when it appears in your betting history as "Placed" or equivalent, and the corresponding stake has been deducted from your Account. If any disagreement arises between the data on your screen and our server records, our server records will prevail, subject to IBAS or regulatory review.
• Minimum and maximum stakes: Each market or game may have specific minimum and maximum stakes or payouts, which are displayed on the bet slip, game information panel or help files. We reserve the right to impose or amend stake and payout limits at our discretion in accordance with regulatory requirements.
• Bet validity and settlement: Bets must be placed before the relevant event starts, unless explicitly offered as in-play/live betting. Bets will be settled according to:
  • our sports betting rules and market-specific terms; or
  • the rules of the relevant game provider for casino and live casino games.
  Where official results are available, these will normally be used for settlement.

Errors, voids, cancellations and modifications

• Obvious errors ("palpable errors"): If a Bet is accepted at odds, terms or payouts that are clearly incorrect due to an obvious technical or human error (for example, inverted prices, missing handicap, or a materially wrong line), we may declare the Bet void or settle it at the correct market price that would reasonably have been available at the time. We will act fairly and in line with UKGC expectations.
• Technical failures: If a Bet is interrupted due to a technical failure (such as loss of connectivity or server crash) but has been correctly recorded by our systems, the Bet will stand. If a Bet has not been recorded as placed, it will not be considered valid. For casino or slot games, if a game round is interrupted, the outcome may be completed automatically on the server; the final outcome will be reflected in your balance once connectivity is restored.
• Customer requests to cancel or change Bets: Once a Bet has been accepted, you have no right to cancel or change it unless we offer a specific feature allowing cash-out or edit of Bets for that market and that feature is available at the time you request it. The availability and value of cash-out is at our discretion.
• Suspended or void events: If an event is cancelled, abandoned or declared void in accordance with our rules or the rules of the relevant governing body, affected Bets may be settled as void with the stake returned to you, or may stand as part of multiples in accordance with the applicable rules.

Conduct in live casino, chat and responsible play

• Prohibited behaviour: You must not:
  • use abusive, racist, sexist, homophobic, defamatory, obscene or otherwise offensive language in chat or communications;
  • harass, threaten or abuse dealers, other players or staff;
  • collude with others, use automated systems, exploit software bugs, or engage in any form of cheating or fraud; or
  • promote other gambling sites or commercial products in chat.
  Breaches may result in removal of chat privileges, voiding of Bets, account suspension or closure.
• Fairness of games: All games are provided by regulated suppliers and are designed to be fair and random, subject to extensive testing and certification. Return-to-player ("RTP") information is available in each game's help section.
• Responsible gambling tools: You are encouraged to use the responsible gambling tools we provide, which may include:
  • deposit limits;
  • loss limits and session time reminders;
  • time-outs; and
  • self-exclusion via our systems and/or GAMSTOP.
  We may also apply mandatory limits or restrictions where required by law or our regulatory obligations.

Bonus Terms

General bonus provisions

• Separate bonus terms: Each Bonus or Promotion will be subject to specific terms displayed on the relevant offer page, including eligibility, Wagering Requirements, time limits, game restrictions and maximum winnings. In the event of conflict, the specific promotional terms prevail over this section.
• Eligibility: Bonuses are generally available only to verified Players resident in the UK who hold a valid Account. We may restrict certain offers to particular segments of Players, and may limit or withdraw offers at our reasonable discretion to comply with UK advertising and consumer protection rules.
• Bonus abuse: We reserve the right to withhold, reclaim or cancel Bonuses and associated winnings where we reasonably suspect:
  • multiple account abuse;
  • collusion or syndicate play;
  • manipulation of software, odds or game mechanics;
  • using low-risk betting to meet Wagering Requirements disproportionately; or
  • other behaviour that constitutes abuse of a Promotion.

Activation, wagering and expiry

• Activation: Some Bonuses require you to opt in, enter a promo code, or meet a qualifying condition (for example: making a minimum deposit or placing a qualifying Bet at specified odds). Details will be clearly communicated on the Website.
• Wagering Requirements: Unless otherwise stated:
  • deposit match casino Bonuses will typically be subject to a Wagering Requirement (for example: 20x - 40x the Bonus amount);
  • free spins may credit winnings as Bonus Funds subject to Wagering Requirements; and
  • sports free bets are usually stake-not-returned, with any winnings credited as Real Money or Bonus Funds as stated in the specific terms.
  Only qualifying stakes placed after Bonus activation count towards Wagering Requirements.
• Timeframes: Each Bonus will state a validity period (for example, you may have 7 - 30 days from crediting to complete Wagering Requirements). Bonuses and any associated Bonus Funds that remain unused or uncleared after the stated period will expire and be forfeited. All promotional timeframes referenced on the Website are set with reference to calendar years including and beyond 2026.
• Game and stake restrictions: Certain games or bet types may be excluded or contribute at a reduced rate towards Wagering Requirements (for example, low-risk roulette bets, equal-money bets, or particular slots). Where this applies, it will be clearly stated in the Bonus terms.

Prohibited actions and combining promotions

• Prohibited play patterns: You must not:
  • place minimal-risk bets to unlock Bonuses and then place high-risk bets with your Real Money Balance;
  • use strategies designed specifically to exploit Bonuses (e.g. hedging bets across multiple accounts or operators); or
  • transfer value between Players to gain an unfair advantage.
  Where we reasonably identify such activity, we may remove the Bonus, adjust balances and close the Account if necessary.
• Combining promotions: Unless explicitly permitted, Bonuses cannot be combined. Only one active new customer or welcome Promotion is allowed per Player, household, IP address, payment method or device. Some offers may not be available if you have opted into another Promotion.
• Cash-out and Bonuses: Where you cash out a Bet that contributed to the qualification or Wagering Requirements of a Promotion, that Bet may not count towards the Promotion. Details will be stated in the Promotion terms.

Payments & Withdrawals

Deposits

• Deposit methods: We generally accept deposits by:
  • debit cards issued in the UK (for example Visa Debit, Mastercard Debit); and
  • selected e-wallets or online payment services, where permitted by UKGC regulations.
  We do not currently accept credit cards for gambling transactions in the UK. For clarity, cryptocurrencies are not accepted as a direct payment method for UK Players under our current licensing and regulatory framework.
• Ownership of funds: You must only use payment instruments registered in your own name. Deposits made from accounts or cards in the name of a third party may be rejected, returned or frozen pending verification.
• Fees and limits: We do not typically charge fees for deposits, although your bank or payment provider may apply their own fees. Minimum and maximum deposit limits per transaction and/or per day will be shown on the Website. We may set individual limits based on affordability, AML or risk assessments.

Withdrawals

• Withdrawal methods and process: Withdrawals will, where possible, be made to the same payment method used for deposit (the "return-to-source" principle). If this is not possible, we may require an alternative method that we deem appropriate and compliant with AML obligations.
• Processing times: We aim to review and process withdrawal requests promptly. Internal processing may typically take up to 24 hours on Business Days, although it may take longer where additional checks are required. Once processed, the time taken for funds to reach you depends on your bank or payment provider (usually between 1 - 5 Business Days).
• Verification before payout: We may delay or withhold withdrawal requests until all KYC, AML and affordability checks are satisfactorily completed. This may include verifying your identity, address, payment methods, source of funds, and resolving any outstanding investigations regarding fraud or bonus abuse.
• Fees, limits and currency: We may impose minimum and maximum withdrawal limits per transaction or per period. These will be set out on the Website. We do not generally charge withdrawal fees, but we reserve the right to pass on any third-party charges (for example bank transfer fees) where this is fair and clearly disclosed.

Refunds, chargebacks and negative balances

• Refunds: Once a deposit has been used to place Bets, refunds are generally not available. We may, at our reasonable discretion and where permitted by law, consider a refund of unused deposits where a Player has not placed any Bets and requests closure for responsible gambling reasons.
• Chargebacks: You agree not to request or initiate chargebacks on deposits made to your Account without a genuine legal basis. Where a chargeback is made, we may:
  • deduct the amount of the chargeback and any related fees from your Account balance;
  • void any Bets and Promotions associated with the relevant deposits; and
  • close or suspend your Account and report the matter to relevant authorities and agencies.
• Bonus and Bet reversals: Where Bets are voided or Bonuses cancelled in accordance with these Terms, we may adjust your balance to remove winnings or restore stakes as appropriate. If your Account shows a negative balance following such adjustments, you shall promptly repay any amounts incorrectly credited to you.

Limitation of Liability

Our obligations and fairness

• Duty of care: We will provide the Website and our services with reasonable skill and care and in accordance with:
  • these Terms and any applicable game or market rules;
  • our UKGC licence conditions and codes of practice; and
  • relevant consumer protection legislation in force in the UK.
• Fairness of games and results: We take reasonable steps to ensure that all Bets are settled correctly and that casino and live casino games function as intended, using certified random number generators and approved software providers.

Exclusions and limitations

• No liability for certain losses: To the fullest extent permitted by law, we will not be liable for:
  • loss of profits, business, revenue, contracts, or anticipated savings;
  • loss or corruption of data, information or software; or
  • any indirect, incidental, special or consequential loss arising out of your use of the Website or our services.
• Technical issues and Force Majeure: We are not liable for losses resulting from:
  • interruptions, delays or failures in telecommunications, the internet, or your equipment;
  • technical faults or software errors beyond our reasonable control; or
  • any Force Majeure Event.
  In such cases, our primary responsibility is to ensure that affected Bets are either settled fairly or, where appropriate, voided with stakes returned.
• Maximum liability: Subject to the paragraph below, our aggregate liability to you under these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed:
  • the amount of the relevant stake or Bet in dispute; or
  • where the dispute does not relate to a specific Bet, the lesser of: (a) your net deposits during the six months preceding the incident; and (b) £10,000.
• Non-excludable liability: Nothing in these Terms shall exclude or limit our liability for:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability which cannot be excluded or limited under applicable UK law.

Intellectual Property Rights

Ownership and permitted use

• Our rights: All intellectual property rights in and to the Website and the Ls Bet brand, including but not limited to software, source code, databases, graphics, logos, trademarks, trade names, text, audio, video and other content, are owned by us, our group companies or our licensors.
• Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for your personal, non-commercial entertainment and in accordance with these Terms.

Prohibited uses

• No copying or redistribution: You may not copy, reproduce, distribute, transmit, display, perform, publish, licence, modify, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.
• No reverse engineering: You must not attempt to reverse engineer, decompile, disassemble or otherwise access the source code of the Website or any software used in connection with the services, except to the extent expressly permitted by law.
• Third-party rights: Any trademarks, logos or brand names belonging to third parties (including our game providers) appear on the Website with permission and remain the property of their respective owners.

Privacy & Data Protection

• Privacy Policy: We process your personal data as a data controller in accordance with UK data protection law (including the UK GDPR and Data Protection Act 2018) and our Privacy Policy, which is available via the footer of the Website. The Privacy Policy explains how we collect, use, store and share your personal data, and your rights in relation to that data.
• Data processing in gambling context: We process personal data for purposes including:
  • account creation and management;
  • identity, age and affordability checks;
  • transaction processing and AML monitoring;
  • responsible gambling and harm prevention;
  • marketing (where permitted) and service communications; and
  • compliance with legal and regulatory obligations, including UKGC requirements.
• Retention and security: We retain personal data only for as long as necessary for the purposes set out in our Privacy Policy and to meet legal and regulatory retention periods that extend into and beyond 2026. We implement appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, accidental loss, destruction or damage.

Changes to Terms

• Right to amend: We may modify these Terms from time to time to reflect changes in law, regulation, industry guidance, our UKGC licence conditions, or our business operations.
• Notice of changes: Where changes are material, we will take reasonable steps to notify you, which may include:
  • publishing the updated Terms on the Website with a revised "last updated" date;
  • displaying a prominent notice or banner on login; and/or
  • sending you an email or account message.
• Acceptance of changes: Continued use of your Account or the placement of Bets after the effective date of any changes will constitute your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Website, cancel any outstanding Bets (where possible) and close your Account.
• Version control: Historic versions of the Terms may be retained by us for regulatory and audit purposes and may be made available upon reasonable request where required by law or the UKGC.

Termination & Suspension

Termination by you

• Closing your Account: You may close your Account at any time by contacting customer support via the Website or by using any self-service closure tool we make available. Before closure, you should withdraw any Real Money Balance not subject to outstanding verification or regulatory checks.
• Self-exclusion and time-outs: If you wish to stop gambling for harm-prevention reasons, you should use our responsible gambling tools and/or register with GAMSTOP. Self-exclusion requests will be implemented in accordance with our policies and UKGC requirements and will apply for the full minimum period selected.

Suspension and termination by us

• Grounds for suspension: We may suspend your Account, with or without prior notice, if we reasonably suspect:
  • breach of these Terms or any applicable game or Promotion rules;
  • fraud, money laundering, terrorist financing, or other criminal activity;
  • bonus abuse or use of automated or unfair betting strategies;
  • account being compromised or used by a third party; or
  • that continued gambling may cause harm to you, in line with our safer gambling obligations.
• Investigation and outcome: During suspension we may withhold deposits, stakes and winnings while we investigate. Following investigation, we may:
  • reinstate your Account in full;
  • apply restrictions or limits; or
  • close your Account and, where appropriate, void Bets, forfeit Bonuses and/or return remaining Real Money funds (subject to regulatory and legal requirements).
• Permanent closure by us: We may permanently close your Account (with any remaining Real Money Balance returned, subject to set-off and regulatory checks) if:
  • we are required to do so by law, regulation or a competent authority;
  • you have provided false or misleading information;
  • you have initiated chargebacks without lawful basis; or
  • we cease to offer services in your jurisdiction.

Effect of termination

• Outstanding obligations: Termination or suspension does not affect:
  • any rights or obligations accrued up to the date of termination; or
  • any investigations started before termination.
• Funds on closure: When your Account is closed, we will, subject to AML and regulatory checks, return any remaining Real Money Balance to you using a method reasonably determined by us. Unused Bonuses and Bonus Funds will be forfeited.

Governing Law & Jurisdiction

• Applicable law: These Terms and the Contract are governed by and shall be construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws of your place of residence within the United Kingdom.
• Complaints procedure: If you have a complaint, you should first contact our customer support team via the Website. We will acknowledge your complaint and aim to resolve it as soon as reasonably possible, usually within 8 weeks, in line with UKGC guidance.
• Alternative Dispute Resolution (ADR): If you are not satisfied with our final response or we have not resolved your complaint within 8 weeks, you may refer the dispute to the Independent Betting Adjudication Service (IBAS), our approved ADR provider:
  • Website: https://www.ibas-uk.com
  IBAS will review disputes in accordance with its own procedures and its decision may be binding on us but not on you, depending on the nature of the case and applicable law.
• Court jurisdiction: Without prejudice to the ADR process, you and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and your use of the Website.
• Regulatory oversight: Our operations for UK customers are regulated by the UKGC. Information about our licence is available on the UKGC public register under account number 56784, which can be accessed via the Gambling Commission's website.

Contact Information

• Website and help centre: The primary point of contact for Ls Bet is the Website at https://lsbetsi.com. Up-to-date contact channels (including live chat and email) are listed in the "Help" or "Contact Us" section of the Website.
• Customer support: You can contact our customer support team using the contact forms, live chat or email details provided on the Website. Support is generally available on a daily basis, subject to any published maintenance windows.
• Legal and regulatory correspondence: Formal legal notices or regulatory correspondence relating to Ls Bet and the Website should be addressed to:
  • Operator: LiveScore Betting & Gaming (Gibraltar) Limited
  • Registered/operational location: Gibraltar (exact street address and postal code as published on the Website or otherwise notified to you from time to time)
• Regulator and ADR:
  • UK Gambling Commission - public register entry for our licence (account number 56784) is available via the Gambling Commission website.
  • Independent Betting Adjudication Service (IBAS) - ADR for unresolved betting and gaming disputes: https://www.ibas-uk.com.